Customer Support

When you commit to our Database Monitoring and Protection solutions, we commit to providing all the services you need to succeed.

Mantra is quite easy to deploy and customers typically get up and running in less than one day. That said, Tizor provides a broad range of customer services and support offerings to ensure that your enterprise database monitoring and protection solution is fully configured and executing properly.

Support Services

Technical support is available around the clock and is provided by Tizor support staff personnel. Access to the support engineers is available via telephone or email. We pride ourselves on having an extremely responsive technical support organization. Maintenance releases are included with your support agreement.

Education Services

Tizor provides a flexible approach to education that can be customized to your requirements. These services can be delivered where and how you need them –either in person or via the web. Our instructors will cover the full range of training services, and develop a customized course for you and your staff that covers best practices and technology. These courses can include architecture strategy, policy design guidelines, custom reporting and alerting, system administration,, deployment and much more.

Consulting Services

Tizor understands that organizations may approach database monitoring and protection from different perspectives. Whether you start by discovering data, auditing a few databases, or implementing a large unified data center auditing infrastructure, Tizor consultants will make sure you have the right foundation in place for your enterprise. Tizor consultants have extensive experience designing and implementing database monitoring solutions. We can help with initial design and architecture to make sure you have the right solution to meet your needs today and as you look to increase the scale of database monitoring and protection. Our consultants can also help you with policy development (as a complement to the Sarbanes Oxley, PCI and other solution templates that we deliver with Mantra). And, we can assist with deployment, using the APIs for integration with other corporate systems and applications, and ongoing maintenance.